Frequently Asked Questions
Everything you need to know about our premium food products and services.
What is the shelf life of Sadaf products?
Most of our dry goods and spices have a shelf life of 12 to 24 months. Each package is clearly marked with an expiration date to ensure you enjoy the maximum freshness and flavor.
Do you offer international shipping for your food items?
Currently, we ship to customers within the United States and Canada. Due to international food safety regulations, shipping to other regions is handled on a case-by-case basis through our support team.
How do you ensure the quality of your spices and herbs?
We source our ingredients from trusted global growers and conduct rigorous quality control tests for purity, aroma, and moisture content before packaging them in our certified facilities.
What is your return policy for food products?
To maintain safety standards, we cannot accept returns on food items. However, if your order arrives damaged or if you receive the wrong item, please contact us within 7 days for a full refund or replacement.
Are your products gluten-free or allergen-friendly?
Many of our products are naturally gluten-free. We provide detailed ingredient lists and allergen warnings on every product page and label to help you make informed dietary choices.
Can I track my order once it has been shipped?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.